Visitor Information
Campus Map
Please click
here to learn about our recently expanded health care campus and
here to view a campus map. Please note, there are two entrances into our campus. One is close to the hospital and medical office building, and the other is closest to the outpatient specialty and surgery center.
Visitor Policy
Effective December 13, 2022, visitors are permitted in Northern Light Mercy facilities with the following limitations and conditions:
Screening: All visitors are subject to COVID-19 risk screening upon initial entry to a Northern Light Mercy facility. Visitors exhibiting or reporting symptoms of COVID-19 and those who meet Maine CDC criteria for quarantine due to travel or exposure will not be allowed to enter facilities.
Masking: Visitors over 24 months of age are required to remain masked at all times inside the facility, including patient rooms.
All visitors and escorts must:
- Be screened and meet CDC recommended criteria for entry into the facility.
- Perform hand hygiene prior to entering and upon exiting a patient’s room or care area.
- Maintain at least 6 feet of distance from the patient and caregivers (to the degree possible).
- Wear a facility-issued mask over the nose and mouth at all times while inside the facility, including when inside the patient’s room or care area.
- Refrain from leaving the room/care area of the patient they are visiting. The hospital cafeteria is closed to visitors at this time.
Inpatient units: Visitor hours are from 8 am to 8 pm daily. Two visitors are allowed at any given time, and there is no limit on the number of visitors allowed per day. Minors under the age of 18 will be allowed with an adult visitor.
Birthplace: Two visitors are allowed in the room at any given time, and there is no limit on the number of visitors per day. A minor under the age of 18 will be allowed in the patient room with an adult visitor. Masking is required for youths older than 24 months.
Emergency department: Two parents/guardians for pediatric patients, one companion for adult patients, provided space is sufficient to achieve compliance with social distancing.
Ambulatory/diagnostic areas: Adult patients may be accompanied by two other adults. Pediatric patients may be accompanied by two parents/guardians provided space is sufficient to achieve compliance with social distancing.
ACU/PACU/OR: Adult patients may be accompanied by one other adult. Pediatric patients may be accompanied by two parents or guardians.
Outpatient surgery center: Pediatric patients can have two parents or guardians with them in the building. Adult patients coming for surgery may be accompanied by one other adult.
Northern Light Mercy medical practices: Adult patients may be accompanied by one other adult. Allowance for having one additional escort will be evaluated on a case-by-case basis and may be allowed provided space is sufficient to achieve compliance with social distancing. Pediatric patients are allowed to have two parents/guardians present.
Patients isolated for COVID-19: Two visitors, limited to close family and/or essential home care providers, will be allowed each day. Visitors will be required to wear a respirator, can only visit the patient’s room, and must leave the facility directly following the visit. Please note, there is an inherent risk in visiting a COVID-positive patient.
Patients requiring special assistance: Patients in any care setting who need special assistance for needs such as mobility or communications with the care team may be assisted by one adult escort who provides that assistance or support. Such necessity is to be determined by the care team.
Other exceptions: As determined and managed by the care team, exceptions may be made for care planning discussions and/or for end-of-life care
Patient belongings
Patient belongings are restricted to promote infection prevention. Necessary items such as hearing aids, dentures, home medications, and a phone will be allowed to remain on site and must be contained in a Ziploc bag so that they can be wiped down with disinfectant. Paper and fabric items that cannot be disinfected will not be allowed. Thank you for your assistance.
Parking at our Fore River hospital campus
Free parking is available to visitors and is located behind the medical office building. Handicap spots are located in the front of the hospital as you enter from the Fore River Parkway.