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Nondiscrimination Statement

Northern Light Health, and its member organizations, comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, ethnicity, age, mental or physical ability or disability, political affiliation, religion, culture, socio-economic status, genetic information, veteran status, sexual orientation, sex, gender, gender identity or expression, or language.

Northern Light Health, and its member organizations, do not exclude people or treat them differently because of race, color, national origin, ethnicity, age, mental or physical ability or disability, political affiliation, religion, culture, socio-economic status, genetic information, veteran status, sexual orientation, sex, gender, gender identity or expression, or language. 
 
Northern Light Health, and its member organizations, provide free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Northern Light Health, and its member organizations, provide free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need any of these services, please contact the Civil Rights Coordinator, listed below, at the Northern Light Health organization you are accessing. If you have a TTY, you may also dial 711.
 

Grievance Procedure for Northern Light Health

If you believe that Northern Light Health, or one of its member organizations, has failed to provide these services or discriminated in another way on the basis of race, color, national origin, ethnicity, age, mental or physical ability or disability, political affiliation, religion, culture, socio-economic status, genetic information, veteran status, sexual orientation, sex, gender, gender identity or expression, or language, you can file a grievance with Northern Light Health's Civil Rights Coordinator. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, a Civil Rights Coordinator is available to help you.

 

List of all Northern Light Health Civil Rights Coordinators

Tracy Roberts, Northern Light Health Compliance Officer
797 Wilson Street, Suite 4, Brewer, Maine 04412
Phone - 207-973-5967
TTY - 711 (Maine Relay)
Fax - 207-989-1420
Email - tjroberts@northernlight.org

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Patricia Hofmaster, Director of Performance Improvement
268 Stillwater Avenue, Bangor, ME 04401
Phone - 207-973-6010
TTY - 207-973-6142
Fax - 207-973-6109
Email - phofmaster@northernlight.org

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Courtney Lovely, Manager, Quality Management Services
140 Academy Street, Presque Isle, ME 04769
Phone - 207-768-4091
TTY - 711 (Maine Relay)
Fax - 207-768-4605
Email - clovely@northernlight.org

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Kathy Lirakis, Director of Compliance and Privacy
797 Wilson Street, Brewer, ME 04412
Phone - 207-973-9378
TTY - 711 (Maine Relay)
Fax - 207-989-1096
Email - Kathy.lirakis@northernlight.org

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Greta Lowe, Quality Manager
57 Water Street, Blue Hill, ME  04614
Phone - 207-374-3491
TTY - 207-374-2629
Fax - 207-374-3983
Email - Greta.Lowe@northernlight.org

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Tom Murray, LCSW, Social Worker
364 Pritham Avenue, Greenville, ME 04441
Phone - 207-695-5210
TTY - 207-624-5512
Fax - 207-695-4800
Email - tmurray@northernlight.org

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Shannon Lockwood, Administrator
200 Kennedy Memorial Drive, Waterville, ME  04901
Phone - 207-873-5125
TTY - 711 (Maine Relay)
Fax - 207-861-3285
Email - slockwood@northernlight.org

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Director, Patient Relations
489 State Street, Bangor, ME 04401
Phone - 207-973-8110
TTY - 711 (Maine Relay)
TTY - 207-973-8018 (Emergency Room)
Fax - 207-973-5768
Email - emmcpr@northernlight.org

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Rosemary Unnold, Director of Performance Improvement
50 Foden Road, Suite 3, South Portland, ME 04106
Phone - 207-400-8878
TTY - 711 (Maine Relay)
Fax - 207-756-8676
Email - unnoldr@northernlight.org

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Rick Barry, VP of Patient Care Services and Chief Nursing Officer
200 Kennedy Memorial Drive, Waterville, ME  04901
Phone - 207-961-3020
TTY - 207-872-2211
Fax - 207-861-3041
Email - ribarry@northernlight.org

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Kristen Stiles, Patient Access Manager
50 Union Street, Ellsworth, ME 04605
Phone - 207-664-5333
TTY - 207-664 5600
Fax - 207-664-5334
Email - kstiles@northernlight.org

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Melissa Skahan, VP of Mission Integration
144 State Street, Portland, ME 04101
Phone - 207-879-3185
TTY - 800-457-1220
Fax - 207-879-3429
Email - skahanm@northernlight.org

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Patricia Hofmaster, Director of Performance Improvement
268 Stillwater Avenue, Bangor, ME 04401
Phone - 207-973-6010
TTY - 207-973-6142
Fax - 207-973-6109
Email - phofmaster@northernlight.org

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Ruth Hendricks, Director of Quality and Risk Management
447 North Main Street, Pittsfield, ME  04967
Phone - 207-487-4088
TTY - 207-487-4590
Fax - 207-487-3204
Email - rhendricks@northernlight.org

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Amon Purinton, Compliance Officer
210 State Street, Bangor, ME  04401
Phone - 207-973-7649
TTY - 711 (Maine Relay)
Fax - 207-947-0894
Email - apurinton@northernlight.org

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Amon Purinton, Compliance Officer
210 State Street, Bangor, ME  04401
Phone - 207-973-7649
TTY - 711 (Maine Relay)
Fax - 207-947-0894
Email - apurinton@northernlight.org

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Amon Purinton, Compliance Officer
210 State Street, Bangor, ME  04401
Phone - 207-973-7649
TTY - 711 (Maine Relay)
Fax - 207-947-0894
Email - apurinton@northernlight.org

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Amon Purinton, Compliance Officer
210 State Street, Bangor, ME  04401
Phone - 207-973-7649
TTY - 711 (Maine Relay)
Fax - 207-947-0894
Email - apurinton@northernlight.org

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Amon Purinton, Compliance Officer
210 State Street, Bangor, ME  04401
Phone - 207-973-7649
TTY - 711 (Maine Relay)
Fax - 207-947-0894
Email - apurinton@northernlight.org

Read More

Amon Purinton, Compliance Officer
210 State Street, Bangor, ME  04401
Phone - 207-973-7649
TTY - 711 (Maine Relay)
Fax - 207-947-0894
Email - apurinton@northernlight.org

Read More

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD).
 
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.