Visiting Hours and Parking

To help prevent the spread of COVID-19 and protect the health of its patients, visitors, and staff, Northern Light Mercy Hospital has implemented the following update to its visitation policy, which is effective immediately.

Except for limited exceptions detailed below, visitors are not allowed admittance to any Northern Light Mercy Hospital facility, including both hospitals, primary care, walk-in care, and specialty care. Visitors that are allowed under the exceptions listed below must (1) be age 18 years or older, (2) not be exhibiting symptoms of an illness, and (3) always wear a face covering while in the facility.
 
Exceptions:

Hospital inpatient areas:

  • Obstetrics: One spouse or birthing coach.

  • Critical Care: Two visitors at a time may visit once per day. Visiting hours will be determined by the care team.

  • End of Life:  Up to four visitors may visit once per day. Visiting hours will be determined by the care team.

Outpatient surgery and procedural areas: One person who is included in the patient’s care plan.

Emergency department/ancillary/diagnostic areas: 

  • Escorts will be directed to drop-off and pick-up patients.

  • One person is allowed as an escort if the patient (1) requires a guardian present or (2) if the patient requires that person’s assistance with communication. Such necessity will be determined by the care team. 

  • Pediatrics: One parent/guardian at a time.

Extraordinary circumstances: One person is allowed as an escort, if the patient requires that person’s assistance with mobility, support, or communication with the care team. Such necessity is to be determined by care providers on a case by case basis.


All visitors will be screened upon entrance. Please note that visitors will not be allowed for patients with a pending or positive COVID-19 test.
 
Before visiting one of our medical practices, we encourage you to contact the practice in order to receive any specific instructions, including whether telehealth is an option for your visit.
 
Patient belongings also are restricted to promote infection prevention. Necessary items such as hearing aids, dentures, home medications, and a phone will be allowed to remain on site and must be contained in a Ziploc bag so that they can be wiped down with disinfectant. Paper and fabric items that cannot be disinfected will not be allowed. Thank you for your assistance.

Parking at our State Street hospital campus

Free parking is available to visitors in the lot on Spring Street, directly across the street from the Emergency Room entrance. Please check in with the attendant when entering the lot.


Parking at our Fore River hospital campus

Free parking is available to visitors, located behind the medical office building. Handicap spots are located in the front of the hospital as you enter from the Fore River Parkway.