Telehealth Recommendations for Patient Remote Sessions

The following recommendations are for patients attending a telehealth visit with Northern Light Health. We want to help you have the best possible experience when getting ready for a remote session with your provider, so we ask that you follow these recommendations below. Thank you!

Technical Recommendations

Computer 

Operating System	Supported Web Browser	Unsupported Web Browser
Windows Microsoft 10 or newer	Chrome (preferred) Edge Firefox	Edge Chromium Opera
Mac/Apple OS X 10.13 or newer	Safari Chrome Firefox	Edge Chromium Opera DuckDuckGo

Mobile Device

Operating System	Supported Web Browser	Unsupported Web Browser
Android Android 10.0 or newer	Mobile Chrome Samsung Internet	Edge Chromium Opera Firefox Silk DuckDuckGo
iPhone/iPod iOS 16.4.1 iPhone 12 or newer iPad Pro 11 or newer	Mobile Safari	Chrome Edge Chromium Opera Firefox DuckDuckGo

Please Note:

• Linux and Chrome OS devices are not supported on Amwell.
• Amwell Converge does NOT support A12 and A32 Samsung devices.
• If an unsupported browser is used, an error screen will prompt you to copy visit link and use a supported browser.
• The current and last two versions of each browser will be supported. If the version is older than your browser will need to be updated.