An update on our unplanned network downtime

Date: 02/05/2024

An update on our unplanned network downtime.

As we have already shared on February 3, 2024, our computer monitoring systems revealed that some of our computer servers had been compromised. None of the affected servers contain patient information, however out of an abundance of caution we made the decision to take our patient records systems offline and use downtime procedures while we investigate what happened and implement any remedial measures.

Our teams have worked around the clock this weekend to conduct a thorough review of our servers and ensure they are in working order. We continued this work throughout the night and anticipate our electronic medical records will be back online during the day. This is a big job, and our focus as always is patient safety and privacy.

The information we shared on Saturday, February 3, 2024, is still accurate.

• Our hospitals remain open and ready to care for our patients, and most of our services continue uninterrupted.
• Unless you have been contacted directly, any appointments you have are still scheduled - your care team will be ready to see you as planned. 
• Medication refill requests sent using the portal are being processed but may take longer than usual as we work through the queue. If you have an urgent renewal request, please call your provider’s office.
• Outpatient lab orders are unable to be accessed at this time. If your provider has ordered outpatient labs, you will need to bring a paper order with you.
• We currently have limited ability to see messages in our patient portal, and do not have the ability to return messages in the system.
• If you are calling one of our offices today, please understand that call volumes will be higher than normal, and we are doing our best to answer calls as quickly as we can.

To read the most up to date information about this situation, please visit the news center of our website.

We will continue to share information there and here until all systems are restored. News - Northern Light Health