Patients & Visitors

Staying calm improves care

For your upcoming visit to Northern Light Eastern Maine Medical Center, please remember that calmness helps healing. Our staff are here to help, and other patients appreciate a quiet space that helps people relax and focus on their health and care. Family members and other visitors, patients, and our staff, are all encouraged to focus on healing. Let’s help each other.

Northern Light Eastern Maine Medical Center is pleased to expand visiting hours. Beginning Tuesday, June 28, most patients may have one visitor at a time between 8 am and 8 pm.

Our visitation policy includes:

  • Visitors aged 10 to 18 may be permitted in the Medical Center when visiting a parent or sibling. Children under the age of 10 require approval from nursing leadership.
  • Visitors under the age of 16 must be accompanied by a guardian.
  • Individuals displaying COVID-19 symptoms may not visit the Medical Center. See screening stations for an updated list of symptoms, per the CDC.
  • Visitor transitions must take place outside the Medical Center and no additional visitors will be permitted for a patient whose visitors do not check out with Main Entrance front desk staff.
  • Everyone must remain masked at all times, including in patient rooms. This means no eating or drinking in the patient room.
  • Visitors may use the Maine Cafe for eating and drinking and use public restrooms in the facility.

Additional visitation conditions include:

  • Emergency Department (ED): All visitors are asked to wait outside the Medical Center until the patient has been assigned a room in the main ED. Once a patient is assigned to an ED room, they may have one visitor per day. Approved ED visitors may use the Maine Café and restrooms inside the Main Entrance during this time. 
  • End of Life: Two visitors at a time are permitted 24 hours a day.
  • Labor and Delivery: During delivery, two visitors over the age of 18 are permitted at the bedside; this includes the support person. Siblings under the age of 18 may be permitted after delivery in coordination with nursing leadership. 
  • Patients who are critically ill/unstable, unable to advocate for themselves, experiencing acute confusion or agitation, require additional support for communication, or those with behavioral health needs: Alternative accommodations may be provided at the discretion of the facility administrator. 
  • Pediatric/NICU: Two parents/guardians, per patient per stay are permitted 24 hours a day. Siblings under the age of 18 may be permitted to visit with approval from senior nursing leadership. 
  • Surgery/Procedure: One escort is permitted for the time during which the patient is in these service areas. The escort is permitted to leave the Medical Center one time only each day and return.

Visitors must be in good health, free from COVID-19 symptoms, and check in and out with front desk staff at the Main Entrance. Visitors are required to remain masked at all times, which means they may not eat or drink in the patient’s room.

Alternative accommodations may be available if there are times when having a visitor or family member present beyond standard visiting hours is medically necessary.

As COVID-19 continues to change within the community, the Medical Center makes adjustments to its policies to ensure everyone’s safety.

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Patients with outpatient appointments are welcome to bring a support person with them to their appointment.

For pediatric outpatient appointments, up to two parents/guardians/primary caregivers are permitted to accompany the patient to the appointment.

There are times when having additional loved ones present beyond standard visiting hours is medically necessary, and exceptions to these visiting changes will be reviewed by leaders on a case by case basis.

Everyone entering a Northern Light Health facility will continue to be screened for COVID-19 symptoms and exposure, have their temperature taken, and be asked to wear a medical-grade mask supplied by the organization. To expedite screening, staff, patients, and visitors are encouraged to use the Northern Light Health pre-screening tool on their way in the door by visiting northernlighthealth.org/Questionnaire/Home and show the result to screeners upon entry.

Patients who think they may have symptoms of COVID-19 and are scheduled for a medical appointment, should call their office first. This is important to prevent the potential spread of the virus to patients and the care teams that are working hard to keep everyone healthy.

Northern Light Eastern Maine Medical Center monitors COVID-19 changes in the community, and will continue to adjust its policies to ensure the safety of patients, staff, and visitors.
 

Patients

Decisions about our health and healthcare are among the most personal choices we make in life. At Northern Light Eastern Maine Medical Center, we understand the significance of these decisions, and we're grateful for the opportunity to serve you. Northern Light Eastern Maine Medical Center's staff is trained to respect your individuality, your privacy, and your dignity. Our goal is to think always of the patient first. In fact, you may see reminders and signs of our Patient First philosophy around the medical center. It means that while you are here, we will do everything we can to make you comfortable, both physically and emotionally.

Our team of healthcare professionals offers countless special skills, all coming together to provide the most satisfactory hospital experience possible. We try to anticipate the needs of each patient, but if you feel something is missing in our efforts, please talk to a member of your care team. For answers to questions your care team cannot resolve, please contact our Patient Relations Department by dialing x38110 from any hospital phone or 973-8110 from outside the hospital during regular business hours.

Please take a moment and click on the links on the left for more information of what's available to you at Northern Light Eastern Maine Medical Center.

Visitors

Visits from family and friends are an important part of the recovery process for patients, however to keep everyone safe, we are limiting visitors. Some areas of the hospital have different policies for visitors due to COVID-19, and depending on a patient's special needs. Please check with a nurse or with our information desk if you have questions.

Please be aware the patients have a right to request a restricted status. If a patient makes this request, Northern Light Eastern Maine Medical Center may not confirm the patient's presence in our facility, or accept mail, flowers, or phone calls on his or her behalf.

At this time, out of town visitors may want to consider connecting with loved ones by phone or video chat. If you visit, please review our visitor restrictions.