Patients & Visitors

Northern Light Eastern Maine Medical Center is pleased to expand visiting hours to one visitor per day between 10 am and 8 pm beginning Wednesday, February 16, 2022.

Visitors must be over 18, in good health, free from COVID-19 symptoms, and pass the screening at the Main Entrance. Visitors are required to remain masked at all times, which means they may not eat or drink in the patient’s room. Updated visitation conditions include:

  • Adult Inpatients: One visitor is permitted per day between 10 am and 8 pm.
  • Emergency Department (ED): All visitors are asked to wait outside the Medical Center until the patient has been assigned a room in the main ED. Once a patient has received a negative COVID-19 test result and is assigned to an ED room, they may have one visitor.
  • End of Life: Two visitors at a time are permitted at the bedside 24 hours a day, up to four visitors per day.
  • Labor and Delivery: One support person permitted 24 hours a day, support persons may not change during the stay.
  • Pediatric/NICU: Two parents or guardians per patient per stay permitted 24 hours a day.
  • Surgery/Procedure: One escort permitted while in these service areas. The escort is permitted to leave the Medical Center and return one time each day.

Alternative accommodations may be available if there are times when having a visitor or family member present beyond standard visiting hours is medically necessary.

Visitation for patients with COVID-19 symptoms remains restricted.

As rates of COVID-19 transmission change in the community, the Medical Center will continue to make adjustments to its policies to ensure everyone’s safety.

masking_still_required-graphic250.jpg Masking remains required at all times while at any Northern Light Eastern Maine Medical Center facility, regardless of vaccination status, following the CDC guidelines for the safety of all individuals in healthcare facilities. Masks must cover the nose and mouth at all times which means visitors may not eat or drink while in patient rooms or other patient care areas. Visitors are also asked to use public restrooms in the facility.
 
Patients with outpatient appointments are still encouraged to come alone unless it is necessary for a support person to assist with communication, disruptive behavior, or mobility needs.

For pediatric outpatient appointments, up to two parents/guardians/primary caregivers are permitted to accompany the patient to the appointment.

There are times when having additional loved ones present beyond standard visiting hours is medically necessary, and exceptions to these visiting changes will be reviewed by leaders on a case by case basis.

Everyone entering a Northern Light Health facility will continue to be screened for COVID-19 symptoms and exposure, have their temperature taken, and be asked to wear a medical-grade mask supplied by the organization. To expedite screening, staff, patients, and visitors are encouraged to use the Northern Light Health pre-screening tool on their way in the door by visiting northernlighthealth.org/Questionnaire/Home and show the result to screeners upon entry.

Patients who think they may have symptoms of COVID-19 and are scheduled for a medical appointment, should call their office first. This is important to prevent the potential spread of the virus to patients and the care teams that are working hard to keep everyone healthy.

Northern Light Eastern Maine Medical Center monitors COVID-19 changes in the community, and will continue to adjust its policies to ensure the safety of patients, staff, and visitors.

Patients

Decisions about our health and healthcare are among the most personal choices we make in life. At Northern Light Eastern Maine Medical Center, we understand the significance of these decisions, and we're grateful for the opportunity to serve you. Northern Light Eastern Maine Medical Center's staff is trained to respect your individuality, your privacy, and your dignity. Our goal is to think always of the patient first. In fact, you may see reminders and signs of our Patient First philosophy around the medical center. It means that while you are here, we will do everything we can to make you comfortable, both physically and emotionally.

Our team of healthcare professionals offers countless special skills, all coming together to provide the most satisfactory hospital experience possible. We try to anticipate the needs of each patient, but if you feel something is missing in our efforts, please talk to a member of your care team. For answers to questions your care team cannot resolve, please contact our Patient Relations Department by dialing x38110 from any hospital phone or 973-8110 from outside the hospital during regular business hours.

Please take a moment and click on the links on the left for more information of what's available to you at Northern Light Eastern Maine Medical Center.

Visitors

Visits from family and friends are an important part of the recovery process for patients, however to keep everyone safe, we are limiting visitors. Some areas of the hospital have different policies for visitors due to COVID-19, and depending on a patient's special needs. Please check with a nurse or with our information desk if you have questions.

Please be aware the patients have a right to request a restricted status. If a patient makes this request, Northern Light Eastern Maine Medical Center may not confirm the patient's presence in our facility, or accept mail, flowers, or phone calls on his or her behalf.

At this time, out of town visitors may want to consider connecting with loved ones by phone or video chat. If you visit, please review our visitor restrictions.