Patients & Visitors

As COVID-19 transmission rates remain very high across our state and country, Northern Light Eastern Maine Medical Center continues to review visitation policy and make adjustments to ensure everyone's safety.

Beginning Tuesday, January 11, 2022 visiting hours will shift to 2 to 4 pm daily.

The majority of adult inpatients will be permitted one visitor per stay between 2 and 4 pm daily. To limit exposure, it is recommended that the visitor is the patient’s spouse or someone who lives with them. This visitor will remain the same for the duration of the patient’s stay.
 
Another adjustment includes restricting visitors in the Emergency Department (ED). Visitors are permitted only for patients who are unable to advocate for themselves or require a legal guardian. If a patient qualifies for a visitor, one support person is permitted 24 hours a day.

Visitors who are 18+, and meet screening requirements, may visit, provided space is sufficient to achieve compliance with safe distancing. All visitors must check in and out with screening staff and remain masked at all times.

Additional visitation instances include:

  • End of Life: Two visitors per patient, per stay with both allowed at the bedside at a time 24/7.
  • Labor and Delivery: One support person permitted 24/7, support persons may not change during the stay.
  • Patients who are unable to advocate for themselves, require additional support for communication, or behavioral health: May be considered for alternative accommodations (see below for details).
  • Pediatric/NICU: Two parents/guardians, per patient per stay permitted 24/7. This applies in all service areas.
  • Surgery/Procedure/Trauma: One escort permitted for the time during which they are in these service areas. The escort is permitted to leave the Medical Center one time each day and return.

masking_still_required-graphic250.jpg Masking remains required at all times while at any Northern Light Eastern Maine Medical Center facility, regardless of vaccination status, following the CDC guidelines for the safety of all individuals in healthcare facilities. Masks must cover the nose and mouth at all times which means visitors may not eat or drink while in patient rooms or other patient care areas. Visitors are also asked to use public restrooms in the facility.
 
Patients with outpatient appointments are still encouraged to come alone unless it is necessary for a support person to assist with communication, disruptive behavior, or mobility needs.

For pediatric outpatient appointments, up to two parents/guardians/primary caregivers are permitted to accompany the patient to the appointment.

There are times when having additional loved ones present beyond standard visiting hours is medically necessary, and exceptions to these visiting changes will be reviewed by leaders on a case by case basis.

Everyone entering a Northern Light Health facility will continue to be screened for COVID-19 symptoms and exposure, have their temperature taken, and be asked to wear a medical-grade mask supplied by the organization. To expedite screening, staff, patients, and visitors are encouraged to use the Northern Light Health pre-screening tool on their way in the door by visiting northernlighthealth.org/covidcheck and show the result to screeners upon entry.

Patients who think they may have symptoms of COVID-19 and are scheduled for a medical appointment, should call their office first. This is important to prevent the potential spread of the virus to patients and the care teams that are working hard to keep everyone healthy.

Northern Light Eastern Maine Medical Center monitors COVID-19 changes in the community, and will continue to adjust its policies to ensure the safety of patients, staff, and visitors.

Patients

Decisions about our health and healthcare are among the most personal choices we make in life. At Northern Light Eastern Maine Medical Center, we understand the significance of these decisions, and we're grateful for the opportunity to serve you. Northern Light Eastern Maine Medical Center's staff is trained to respect your individuality, your privacy, and your dignity. Our goal is to think always of the patient first. In fact, you may see reminders and signs of our Patient First philosophy around the medical center. It means that while you are here, we will do everything we can to make you comfortable, both physically and emotionally.

Our team of healthcare professionals offers countless special skills, all coming together to provide the most satisfactory hospital experience possible. We try to anticipate the needs of each patient, but if you feel something is missing in our efforts, please talk to a member of your care team. For answers to questions your care team cannot resolve, please contact our Patient Relations Department by dialing x38110 from any hospital phone or 973-8110 from outside the hospital during regular business hours.

Please take a moment and click on the links on the left for more information of what's available to you at Northern Light Eastern Maine Medical Center.

Visitors

Visits from family and friends are an important part of the recovery process for patients, however to keep everyone safe, we are limiting visitors. Some areas of the hospital have different policies for visitors due to COVID-19, and depending on a patient's special needs. Please check with a nurse or with our information desk if you have questions.

Please be aware the patients have a right to request a restricted status. If a patient makes this request, Northern Light Eastern Maine Medical Center may not confirm the patient's presence in our facility, or accept mail, flowers, or phone calls on his or her behalf.

At this time, out of town visitors may want to consider connecting with loved ones by phone or video chat. If you visit, please review our visitor restrictions. You may consider staying at the Riverside Inn which is adjacent to Northern Light Eastern Maine Medical Center and offers discounts to patrons who are visiting patients in the hospital.