Patients & Visitors

As cases of COVID-19 increase across the state due to the Delta variant, Northern Light Eastern Maine Medical Center continues to review visitation policy and adjust to ensure everyone's safety.

Beginning Tuesday, August 24, most patients may have one loved one visit per day between 2 and 7 pm.

Patients may visit in the following instances:

  • Adult inpatients: One visitor per patient per day is permitted from 2 to 7 pm.
  • Emergency Department, Surgery/Procedure: Patient is permitted one escort for the time while in these service areas. The escort is permitted to leave the Medical Center one time each day and return.
  • End-of-Life: Four visitors per patient, per day with two at the bedside at a time.
  • Labor and Delivery: One support person is permitted 24/7.
  • Outpatient appointments: Adult patients are still encouraged to come alone unless it is necessary for a support person to assist with communication, disruptive behavior, or mobility needs. For pediatric outpatient appointments, up to two parents/guardians/primary caregivers may accompany the patient.
  • Patients who require additional support for communication or behavioral health: One visitor is permitted at a time 24/7. Up to two people in a 24-hour period.
  • Pediatric/NICU: Two parents/guardians, per patient, per day 24/7.
  • Trauma: Patient is permitted one escort for the time while in these service areas. The escort is permitted to leave the Medical Center one time each day and return. 

masking_still_required-graphic250.jpg Masking remains required at all times while at any Northern Light Eastern Maine Medical Center facility, regardless of vaccination status, following the CDC guidelines for the safety of all individuals in healthcare facilities. This means visitors may not eat or drink while in patient rooms or other patient care areas and must use public restrooms in the facility. Masks must cover the nose and mouth at all times.

Visitors must be 18+ and meet screening requirements, and must check in and out with screening staff.
 
Patients with outpatient appointments are still encouraged to come alone unless it is necessary for a support person to assist with communication, disruptive behavior, or mobility needs.

For pediatric outpatient appointments, up to two parents/guardians/primary caregivers are permitted to accompany the patient to the appointment.

There are times when having additional loved ones present beyond standard visiting hours is crucial, and exceptions to these visiting changes will be reviewed by leaders on a case by case basis.

Everyone entering a Northern Light Health facility will continue to be screened for COVID-19 symptoms and exposure, have their temperature taken, and be asked to wear a medical-grade mask supplied by the organization. To expedite screening, staff, patients, and visitors are encouraged to use the Northern Light Health pre-screening tool on their way in the door by visiting northernlighthealth.org/covidcheck and show the result to screeners upon entry.

Patients who think they may have symptoms of COVID-19 and are scheduled for a medical appointment, should call their office first. This is important to prevent the potential spread of the virus to patients and the care teams that are working hard to keep everyone healthy.

Northern Light Eastern Maine Medical Center monitors COVID-19 changes in the community, and will continue to adjust its policies to ensure the safety of patients, staff, and visitors.

Patients

Decisions about our health and healthcare are among the most personal choices we make in life. At Northern Light Eastern Maine Medical Center, we understand the significance of these decisions, and we're grateful for the opportunity to serve you. Northern Light Eastern Maine Medical Center's staff is trained to respect your individuality, your privacy, and your dignity. Our goal is to think always of the patient first. In fact, you may see reminders and signs of our Patient First philosophy around the medical center. It means that while you are here, we will do everything we can to make you comfortable, both physically and emotionally.

Our team of healthcare professionals offers countless special skills, all coming together to provide the most satisfactory hospital experience possible. We try to anticipate the needs of each patient, but if you feel something is missing in our efforts, please talk to a member of your care team. For answers to questions your care team cannot resolve, please contact our Patient Relations Department by dialing x38110 from any hospital phone or 973-8110 from outside the hospital during regular business hours.

Please take a moment and click on the links on the left for more information of what's available to you at Northern Light Eastern Maine Medical Center.

Visitors

Visits from family and friends are an important part of the recovery process for patients, however to keep everyone safe, we are limiting visitors. Some areas of the hospital have different policies for visitors due to COVID-19, and depending on a patient's special needs. Please check with a nurse or with our information desk if you have questions.

Please be aware the patients have a right to request a restricted status. If a patient makes this request, Northern Light Eastern Maine Medical Center may not confirm the patient's presence in our facility, or accept mail, flowers, or phone calls on his or her behalf.

At this time, out of town visitors may want to consider connecting with loved ones by phone or video chat. If you visit, please review our visitor restrictions. You may consider staying at the Riverside Inn which is adjacent to Northern Light Eastern Maine Medical Center and offers discounts to patrons who are visiting patients in the hospital.