About Us

Northern Light Eastern Maine Medical Center serves communities throughout central, eastern, and northern Maine.

Whoever they are, whatever their circumstances, Mainers know they can count on Northern Light Eastern Maine Medical Center. We are committed to providing the highest level of care in our region. We are committed to our community as well, caring for everyone, even those who can't afford to pay. We stand ready, 24 hours a day. Because the way we see it, nothing should stand in the way of your health.

Northern Light Eastern Maine Medical Center and its staff of more than 450 physicians provide three-quarters of the primary-care services in the Bangor area, specialty and intensive services and is a level II trauma center.

We are a host for Lifeflight of Maine, we provide outreach and support to local hospitals throughout Maine and serve as a resource for physicians, patients, and healthcare students.

Northern Light Eastern Maine Medical Center is part of a not-for-profit organization.

Date: 04/16/2017

Randy MacDonald, RN, staff nurse, Emergency Department, is the 2017 recipient of the Nurse Excellence Award. Randy joined Northern Light Eastern Maine Medical Center as a new graduate from nursing school in July 2001.

Fresh out of school, he joined the Emergency Department and has been a valuable part of the team ever since. Randy is a role model for other nurses and is actively involved in several partnerships for our future nurses.

Recently Randy has taken on the role of relief charge nurse, and he has excelled in this role. He is also involved in many of the department’s changes and projects.

Date: 04/16/2018

Lisa Buzzell, RN, staff nurse, ICU, is the 2018 recipient of the Nurse Excellence Award. Lisa joined Northern Light Eastern Maine Medical Center in 1990 after receiving a bachelor’s degree in Nursing from the University of Maine at Fort Kent. After ten years as a staff nurse on Grant 5 Neuro, Lisa moved to the Intensive Care Unit and has since set high standards of nursing professionalism. 

Always available to assist her co-workers, Lisa actively orients new staff, and shares her knowledge of neurological disorders as an instructor during training events. Lisa has gained the respect of her peers and she is an advocate for team approaches in care that improve patient outcomes. Lisa shows effective problem solving along with excellent critical thinking for complex patients in the ICU.

Lisa exhibits caring behaviors during each interaction with her peers, patients, staff, and family members, who often comment about how Lisa advocates for her patients while radiating a calming spirit.

Date: 08/02/2019

As a teaching medical center, Northern Light Eastern Maine Medical Center offers a ten-week summer extern program which provides nursing students with educational opportunities to improve their skills in relationship with RNs while providing summer employment. It is a great opportunity to gain a better understanding of the professional practice of nursing in a clinical setting.

On Friday, August 2, 19 nursing students graduated from our 2019 summer externship program, following a whirlwind program that saw them provide direct patient care under the supervision of a registered nurse. During their time with us, the externs gained hands-on experience, enhanced their assessment skills, and developed organizational and time management skills. Through a clinical rotation model, externs were introduced to various specialties of interest across the Medical Center including the OR, PACU, and critical care.

“This year’s team of externs were truly exceptional, each of whom will make a great nurse once they’ve completed their training,” says Carrie Barnes, BSN, RN-BC, clinical educator and extern program manager. “Not only were they exposed to various models of care across the hospital, but they also completed two service projects: one regarding the importance of proper oral hygiene to prevent pneumonia, and the other promoting and offering training to the community on the nationally recognized Stop the Bleed program. I couldn’t be more proud of the work they have done and I look forward to seeing where their careers take them.”

Successful completion of the externship program provides an opportunity for those externs that excel to be awarded scholarships for their senior year in college if there is a commitment to practice at Northern Light Eastern Maine Medical Center after graduation. Of this year’s 19 participants, all have applied to start their careers post-graduation at the Medical Center through our 12-month Nurse Residency Program.

Date: 09/26/2019

Lori-Weiss-(1).jpgLori Weiss, staff nurse, CCU, is the 2019 recipient of the Overall Nurse Excellence Award. 

Lori began her nursing career at Northern Light Eastern Maine Medical Center 21 years ago on the oncology floor and the cardiac telemetry unit and, for the past 12 years, has been caring for patients in our Cardiac Care Unit. Over the past few years, she has transitioned to the role of clinical instructor for the University of Maine.

While working full time in CCU and being a clinical instructor at UMaine, she also managed to complete a Master’s degree in nursing. She truly loves to teach and mentor new staff and is often the “go-to” resource for other nurses in the unit.

When you look up the word nurse, there should be a photo of Lisa! She is truly a role model for her peers as well as her clinical students. She exhibits compassion and pride in her job which shows through her interactions with her patients and her coworkers. She is an advocate for her patients, always goes that extra mile to make sure that her patients are well cared for, and provides exemplary care to her patients while creating a special bond with them. She has a calming spirit that helps with any emergency in the CCU.

Her positive attitude and optimistic approach to every situation makes her a pleasure to be around and work with. Nursing is truly Lisa’s calling thanks, in part, to her desire to care for, serve, and help every patient that she encounters.

Date: 09/26/2019

Willinski-(1).jpgElizabeth Willinski receives the 2019 SUNSHINE Inpatient Award

Elizabeth demonstrates all of the qualities of a sunshine award recipient. She attends Husson University full time, while working full time evenings on Grant 7 as a nursing technician. She joined Northern Light Eastern Maine Medical Center as a nurse technician in 2014 and transferred to G7 OB/GYN in 2016.

She is a wife and a mother of two children – one being four months old! – and maintains her excellent patient care skills while juggling multiple priorities.

Elizabeth goes about her work without prompting or reminders, her charting is exceptional, and the patient experience she delivers is always her top priority.

Very often she will go above and beyond to make sure our patients have everything they need and provides much needed support to our NICU mothers and patients. She easily establishes rapport with patients and families and is a valuable team member who works efficiently and successfully with everyone she encounters.  Her smile and positive demeanor are valued by the many people she interacts with.

Given her middle name is Sunshine, it seems only fitting that she would carry with her all of the qualities that reflect the attributes of the SUNSHINE award. And she does so consistently, day in, day out.

Date: 09/26/2019

Sullivan-(1).jpgDebbie Sullivan receives the 2019 SUNSHINE Outpatient/Procedural Award. Our Sunshine Award is given to a CNA/NT who supports nurses in caring for our patients and demonstrates SUNSHINE: Smiling, Understanding, and Nurturing while Sharing a Helping hand In Nursing Excellence.

Debbie Sullivan joined our rehab practice in February of 2006 as a nurse technician/CNA and plays an integral role in the flow and success of our clinic. Her primary role in the clinic is getting patients ready to see the physician or nurse.

Debbie does a wonderful job at assessing the clinic flow and provider schedules to make sure the patients have completed intake, all their questions have been answered, and they are ready to see the provider on time. Not only is she efficient with her timing, she does all of this in a supportive and caring manor that truly helps to alleviate fears and concerns patients may have.

Debbie is also responsible for scheduling and coordinating our Muscular Dystrophy clinic, keeping track of not only appointments, but following up on orders, treatment plans, and being a resource for patients.

Debbie is a high performing role model employee who consistently demonstrates classic caring behaviors, and a commitment to her patients, workers, and providers. She is a true asset and key player in the rehab team!

Date: 10/30/2020

Recently we celebrated this quarter’s DAISY Awards recipients! These nurses were nominated by their colleagues and family members of patients for the extraordinary care they provide each day.
 
Christy Pugsley, RN, Emergency Department
Christy is an extremely compassionate nurse in our Emergency Department and was nominated by a colleague who says, “I have witnessed Christy spend literally hours on the phone trying to help a patient get set up with Maine Care. She jumped through hoops for this patient and I was almost in tears at her tenacity to help. She has shown this pure will to help others time and time again…”
 
Monique Penney, BSN, RN, Intensive Care Unit
Monique incorporates her patient’s values and beliefs into the care she provides, as evidenced by this nomination from a patient’s family member, “Monique took the time to chat with our family, to learn more about my father. Her professionalism is exemplary. She was gentle, spoke his name, gave us time with him, and was patient with our many questions. Monique takes her nursing to another level with a gentleness and intuitive care that deserves to be recognized. She was a godsend to us when we needed it most. I will always be thankful for both her competent care of my father and her comforting presence with my family.”
 
Amanda Hughes, BSN, RN
, Grant 6 Oncology
Amanda received an award-winning nomination from a patient’s family member highlighting her continued demonstration of caring behaviors. “Our mom was on Comfort Care and Amanda ended up being her last nurse. In that short time, Amanda left a lasting memory with us. She not only cared for my mom with respect, dignity, and compassion, but she also cared for our family's physical and emotional needs. She was a shining light during a very difficult time and is a great example of the care that all nurses should be giving.”

Our nurses’ healing hands and commitment to caring inspire all of us to go above and beyond every day to make healthcare work better for our patients. Learn more about The DAISY Awards by clicking here, or nominate a nurse today.
 
 

Date: 02/23/2021

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At Nothern Light Eastern Maine Medical Center, We work among some of the best nurses out there, so let’s congratulate this quarter’s DAISY Award recipients!

Michelle Campbell, BSN, RN, Grant 4, was nominated by a patient’s family member who says, “Michelle is awesome, she was such a breath of fresh air during a difficult time. When Michelle entered the room, it was like a beacon of hope piercing through a heavy fog and immediately we felt as though the rescue party was arriving.”

Ashley McFarland, RN, Grant 5, and was nominated by a grateful patient who says, “She is the best nurse I’ve ever had…she’s kind, listens, and is very attentive. She goes above and beyond. If I had my choice, I wouldn’t have anyone else care for me.”

Stephanie Moore, RN, Northern Light Primary Care, Brewer, was nominated by a colleague who said, “She can light up an entire room. She’s kind, amazing, and she loves all of her patients. She’s always helping others even if she doesn’t have to…I only hope someday I can be like her.”

Brooke Whitley, RN, Merritt 3, was nominated for this award by a thankful family member of a patient who said, “We came to consider Brooke a true friend in a time of great difficulty. She was tender and gentle in her words and manner. Her warm and genuine demeanor was soothing. She had a wonderful and uplifting sense of humor.”

Congratulations and thank you to these nurses who go above and beyond. Our nurses’ healing hands and commitment to caring inspire all of us to go above and beyond every day to make healthcare work better for our patients! Learn more about the DAISY Award and nominate a nurse today at northernlighthealth.org/emmcdaisy
 

Date: 03/08/2021

Congratulations to our latest SUNSHINE Award recipients, Kalena P, CNA, and Kaylah R, CNA!

The SUNSHINE Award is presented to certified nursing assistants who best exemplify the qualities of the SUNSHINE Award:
Smiling
Understanding and
Nurturing while
Sharing a
Helping hand
In
Nursing
Excellence

The criteria established for selection of the award includes a CNA who provides compassionate care to patients and their families, provides exemplary service to patients and the care team, and exemplifies a continued commitment to nursing excellence.

Parks-a-good-pic-edited-(1).jpgThe person who nominated Kalena wrote, “Kalena is ALWAYS willing to help patients, despite how busy or heavy her assignment is, and it doesn't matter if the patient is her’s or not. She always runs to bed alarms, is extremely aware of what's going on with patients, and is not afraid to call the nurse when she feels that the patient's condition has changed. She is incredibly observant and reliable, never in a bad mood, always positive and willing to help with any patient, and will frequently ask other staff if they need help with patients she is not assigned to.

Kalena is always providing compassionate care, looks forward to learning, and does all this with a smile on her face.”

Rankin-edited.jpgKaylah’s nominee wrote, “Kaylah started in housekeeping and worked there seven months, using the time to familiarize herself with how the hospital works. She goes out of her way to do things for patients and other hospital staff and always brings a can-do attitude to work. Not only does she assist nurses in whatever they may need, she is also extremely attentive to her patients and assists other CNAs when needed. Despite busy schedules, Kaylah rarely leaves patients waiting. When specific requests are made, she prioritizes them. She goes out of her way to bring whatever she can to patients to make them as comfortable and content as possible. When a patient is discharged, if she has the time, she'll even strip the room for housekeeping before they get there.”



Hats off to you, Kalena and Kaylah! Thank you for the sunshine you both bring to our patients’ and colleagues’ lives through your kindness, empathy, and dedication.
 

Date: 05/17/2021

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Let’s hear it for this quarter’s DAISY Award recipients!

Chris Gerry, RN, Cardiac Care

Chris cares for the most challenging patients on the Cardiac Critical Care Unit with love and dignity. According to a co-worker, “Chris is always positive and kind to every single person she meets. She radiates love and caring and serves as a role model for even senior nurses on our unit. I am really proud to work with Chris. There are so many reasons and specific scenarios I could write... but I will just say that Chris is so dedicated to her unit, this hospital, and the community. She encompasses what it is to be a nurse and she lives it every day. Chris has the heart of a nurse.”

 

Ng Christopher, BSN, RN, Acute Rehab

According to one of her patients, “Ng taught me what I needed to know before I came home.  She was able to make me laugh. She consistently had optimism but could also be serious when I needed her to listen to my concerns. I appreciate her efficiency and kindness. Ng is a person I have been honored to know and was glad she was my nurse when I needed her most!” Ng was also recognized by a co-worker, “Ng certainly supports our mission and vision; she is a great example of what being a nurse at Northern Light Eastern Maine Medical Center is and should be.” Working on the busy Acute Rehab Unit, Ng is clearly making a great impression with her patients and co-workers.

 

Rena Schaefer, RN, Labor and Delivery

Rena works in Labor and Delivery, supporting mothers as they give birth to their precious little ones. Combining smart clinical skills along with a truly special ability to bond with her patients and their family members, Rena receives sparkling reviews. One patient and her spouse had the following to say, “You can tell she takes pride in what she does, loves what she does, and wants a patient to feel like family.” The mother-to-be was from a different cultural background, and when Rena asked about any special cultural requests, it immediately put both mom and dad at ease and created a trusting and caring relationship.
 

Congratulations and thank you to these nurses who go above and beyond. Our nurses’ healing hands and commitment to caring inspire all of us every day to make healthcare work better for our patients! Learn more about the DAISY Award and nominate a nurse today at northernlighthealth.org/emmcdaisy.

Date: 08/05/2021

Congratulations to our latest SUNSHINE Award recipients, Jarrod W., CNA III and Michael B., CNA III!

The SUNSHINE Award is presented to certified nursing assistants who best exemplify the qualities of the SUNSHINE Award:
Smiling
Understanding and
Nurturing while
Sharing a
Helping hand
In
Nursing
Excellence

The criteria established for selection of the award includes a CNA who provides compassionate care to patients and their families, and exemplary service to patients and the care team, and exemplifies a continued commitment to nursing excellence.
 
Congratulations to Jarrod, CNA III, who received the SUNSHINE Award this last quarter! Jarrod works on Grant 5 and has been with the Medical Center for 4 years.  Jarrod’s nomination states, “The compassionate care that he provides to our patients day in and day out never ceases to amaze me. He continues to strive to do better, learn more, and exceed patient expectations. I continually hear from patients and their loved ones about how great he is… He never says, ’That is not my patient’ or ‘I don't have time.’”
 
IMG_2078.jpgJarrod’s leaders say he gives excellent care to his patients and treats each as if they are his family members. He follows through, keeps patients safe, and never cuts corners. He truly spends time with patients, versus just entering a room to perform a task. Congratulations, Jarrod!  Keep up the great work, and thanks for being a bright light of SUNSHINE for your patients!
 







Congratulations to Michael, CNA III, who also received the SUNSHINE Award this past quarter! Michael works on Grant 4 and has been a CNA with the Medical Center for 18 years. Michael’s nomination states, “He is extremely compassionate, caring, and always makes time to help anyone in need, regardless of how busy he is. Michael is a very hard worker, and I am proud to be his teammate. He is an exceptional team player. He has a strong work ethic, is empathetic to his patients, and makes them feel comfortable when they are in such a vulnerable state from being in the hospital. Michael advocates for all of his patients as well as his team members.”
 
Michael’s leaders say, “Michael gives conscientious compassionate care to all his patients. He is an advocate for safety and a team player. He is a strong example of the mission here at the Medical Center. He brings ideas for positive change to the table on a regular basis.” Congratulations, Michael! Thanks for all the great attention and care you give your patients!
 
Hats off to you, Michael and Jarrod! Thank you for the sunshine you both bring to our patients’ and colleagues’ lives through your kindness, empathy, and dedication.
 

Date: 11/03/2021


DAISY-HUB-Banner-Q4-2021.jpg
Let’s hear it for this quarter’s DAISY Award recipients!

Carol Fortier,  BSN, RN, VA-BC, Medical Imaging

Carol, who has been a nurse at the Medical Center for 38 years, was nominated for this award by a thankful patient who said, “Sometimes you meet people that make your day and Carol was that for me. Her caring touch and encouragement were remarkable. Carol noticed I was alone and upset and she stayed with me and talked me through a difficult time. Thank you, Carol for being a few-and-far-between nurse!”

 

Emily Randall, BSN, RN, Cardiac Unit

Emily was nominated by a colleague who noted her remarkable ability to connect with patients and coworkers. Her nomination reads, “Emily strives daily to make sure her patients and staff are safe and taken care of. Emily provides emotional support, showing empathy and respect to everyone she encounters. She knows that the dignity of patients is an important aspect of ethical care. She shows this with every patient, ensuring they are involved in decision-making.”

 

Ryan Tham, BSN, RN, Cardiac Unit

Ryan was nominated by a coworker for being a true team player. His nomination says, “Ryan is one of those nurses that you see doing the most that he can, not only for his patients, but for other staff as well. Any patient that Ryan sees always sings his praises.   In addition to the exceptional patient care he provides, he excels at being a team player. The accountability he has as a team member is something I have never seen before.”
 

Grace Yehle, RN, Pediatrics

Grace was nominated by a patient’s family member who said, “Grace was a constant, kind, calming force in a very crazy storm in our lives. She was helpful in every way, explaining everything that was being done and being a cheerleader like she was family. We have two daughters who are nurses and we never realized how hard they worked until we saw firsthand. Thank you for having such an amazing, hardworking staff. They made our stay as positive as a hospital stay can be.”

Congratulations and thank you to these nurses who go above and beyond. Our nurses’ healing hands and commitment to caring inspire all of us every day to make healthcare work better for our patients! Learn more about the DAISY Award and nominate a nurse today at northernlighthealth.org/emmcdaisy.

Date: 11/08/2021

Congratulations to Shelby M., CNA I, and Saidee R., CNA I, our latest SUNSHINE award recipients!

The SUNSHINE Award is presented to certified nursing assistants who best exemplify the qualities of the SUNSHINE Award:

Smiling
Understanding and
Nurturing while
Sharing a
Helping hand
In
Nursing
Excellence

The criteria established for selection of the award includes a CNA who provides compassionate care to patients and their families, provides exemplary service to patients and the care team, and exemplifies a continued commitment to nursing excellence.

Shelby-Solo-edit.pngShelby was nominated by a coworker who says, “Shelby is so thoughtful and takes excellent care of all of her patients, and is continuously willing to help her team members. Shelby always has a kind word. Patients love her. She goes above and beyond with her patients, and they respond very well to her. Shelby is the kind of person that I would want to care for my family. All around, she provides excellent service. She is kind, compassionate, and a great team player.” 

Shelby’s leadership team writes, “I’ve heard many patients and families comment about Shelby’s care, stating that she’s wonderful, compassionate, and really cares about what she’s doing. Shelby is always there for her patients and the staff, and she always has a can-do attitude, even on the busiest days. Shelby does everything with a smile and her patients always know that she cares for them.” 
 

Saidee-solo-edit.pngSaidee was nominated by a coworker who writes, “Saidee is a wonderful member of the team. She is hardworking and never says no when it comes to patient care. Saidee looks out for the overall well-being of others every minute of every day. She is often mentioned by patients as someone they would like to recognize and that they particularly cared for during their stay here. Saidee often seeks opportunities to help others and learn new things.” 

Saidee’s leadership team says, “Saidee is a leader and a positive role model among her peers.  She follows all protocol and safety measures. If she doesn’t know how to do something, she will ask so that she provides the best care to her patients. She is quick to alert the nurse if she feels that something is off with her patients, which has prompted quick interventions that have greatly improved several patient outcomes.” 

Congratulations, Shelby and Saidee! Thank you for the sunshine you both bring to our patients!

Date: 02/03/2022

Banner-Jan.jpgCongratulation to our latest DAISY Award Recipients! 

Dawn Andrews, RN, who is one of our wonderful labor and delivery nurses, was nominated for this award by a thankful mom who said, “Dawn stepped up to the plate and made sure all our questions were answered regarding our daughter's condition. She went above and beyond her call of duty to ensure that we got the best care while she was on staff. She was a blessing during our stay, and we couldn't have asked for a better nurse.”

Congratulations and thank you Dawn, for proving how caring and compassion has a lasting effect on our patients and their families.

Suzanne Chasse Davis, RN, who works at Northern Light Cancer Care! She was nominated by a colleague who said, “Suzanne cares for some of the patients from Dana Farber who are awaiting an oncology appointment with a new physician. She works as a "gel" between the two teams, ensuring continuity of care. She cares deeply for cancer patients and works to address concerns that may require her to go the extra mile.”

Please join us in congratulating Suzanne for receiving the DAISY Award for extraordinary nurses!

Our nurses’ healing hands and commitment to caring inspire all of us to go above and beyond every day to make healthcare work better for our patients! Learn more about the DAISY Award and nominate a nurse today at northernlighthealth.org/emmcdaisy.
 

Date: 05/23/2022

DAISY-Banner-Spring-2022.jpgCongratulations to our latest DAISY Award recipients, and to our first recipient of the DAISY Nurse Leader Award!

Lisa Dorr, BSN, nurse manager, Northern Light Endoscopy, is this year’s honoree for the DAISY Nurse Leader Award. Lisa is an exemplary leader who exudes enthusiasm and kindness. She addresses difficult situations with calmness and constructive solutions, and always incorporates the needs of patients and staff into her decisions. Lisa leads with compassion and wisdom, and has created a team that nurtures and encourages one another. She takes pride in her work and cares deeply about her team as individuals.

Congratulations, Lisa, and thank you for your hard work and dedication to your staff and patients. We are truly lucky to have a leader like you.
 
Ruth Dow, RN, Grant 5, has been a charge nurse for more than 20 years and is a certified neurology, orthopedics, and stroke care nurse. She is an excellent resource to the staff, always willing to educate, and an amazing advocate for patients, family members, and her peers. She was nominated by a manager who says, “Ruth demonstrates every characteristic a nurse should have. She is compassionate, gentle, caring, kind, honest, respectful, and fair. She really is a rock to the staff. Many of the nurses call her ‘mama’ because of the outstanding support she provides.”

Thank you, Ruth, for going above and beyond for our patients and their families.
 
Morgan Russell, BSN, RN, Intensive Care Unit, is a calm, reassuring presence and has developed great rapport with her patients. She is well liked by her peers and loves her job. She is constantly in motion for her patients and coworkers. Morgan sees the whole person and ensures her patients and their families are given clear and understandable explanations and goals. Morgan supports the mission and vision of Northern Light Eastern Maine Medical Center and we are proud that she is part of the ICU team.

Congratulations, Morgan!
 
Ashley Wilcox, BSN, RNC-NIC, Neonatal Intensive Care Unit, is a strong advocate for her patients and always puts their safety first. She goes above and beyond for patients and their families in our Neonatal Intensive Care Unit, and treats them with respect and kindness. Ashley has also taken a leadership role in her unit's Comprehensive Unit-based Safety Program team.

Congratulations, Ashley!
 
Our nurses’ commitment to caring inspires all of us to go above and beyond every day to make healthcare work better for our patients! Learn more about the DAISY Award and nominate a nurse today at northernlighthealth.org/emmcdaisy