Patients & Visitors

Northern Light Eastern Maine Medical Center continually monitors the patient care environment and makes adjustments to ensure everyone’s safety.

The majority of adult patients may have one visitor per day. Visiting hours remain 2-4 pm daily.

Visitors must be:

  • Healthy and 18 years or older
  • Limit movement in the facility; sign a Contact Tracing Log near the door each time they enter and exit the patient room; and remain in the room with the patient they are visiting
  • Pass screening at the entrance, stay masked at all times, which means they may not eat or drink in the patient’s room.

Patients undergoing a surgery or procedure may have one guest on that day.

  • The guest may leave the Medical Center one time per day and return.
  • The guest for an patient undergoing a procedure or surgery is to leave the Medical Center as soon as possible after the patient has settled into their room or after visitation hours are closed for the day.
  • They must remain masked and with the patient during the visit.


For pediatric outpatient appointments, two parents/guardians/primary caregivers are permitted to accompany the patient to the appointment. They must also remain masked and with the patient and for the duration of the visit.

There are unique circumstances where visitation may be adjusted, and nursing leaders will review these exceptions. Some circumstances with adjusted visitation include, for example, patients who lack capacity or those who are intubated. Two visitors will be permitted for end of life, pediatric/Neonatal ICU/Pediatric ICU, and trauma patients.
 
Circumstances where visitation will be completely restricted include rooms where patients are undergoing an aerosol generating procedure such as a nebulizer, high flow oxygen, etc., and those under investigation for COVID-19 exposure or those who have tested positive for the virus.

Adult patients coming for outpatient tests or appointments are encouraged to come alone unless it is necessary for a support person to assist with communication, disruptive behavior, or mobility needs.

Everyone entering a Northern Light Health facility will continue to be screened for COVID-19 symptoms and exposure, have their temperature taken, and be asked to wear a medical-grade mask supplied by the organization. To expedite screening, staff, patients, and visitors are encouraged to use the Northern Light Health pre-screening tool on their way in the door by visiting northernlighthealth.org/covidcheck and show the result to screeners upon entry.

Patients who think they may have symptoms of COVID-19 and are scheduled for a medical appointment, should call their office first. This is important to prevent the potential spread of the virus to patients and the care teams that are working hard to keep everyone healthy.

We will continue to assess our visitation policy and may make adjustments to promote safety within our facility. Thank you for your cooperation and understanding.

Patients

Decisions about our health and healthcare are among the most personal choices we make in life. At Northern Light Eastern Maine Medical Center, we understand the significance of these decisions, and we're grateful for the opportunity to serve you. Northern Light Eastern Maine Medical Center's staff is trained to respect your individuality, your privacy, and your dignity. Our goal is to think always of the patient first. In fact, you may see reminders and signs of our Patient First philosophy around the medical center. It means that while you are here, we will do everything we can to make you comfortable, both physically and emotionally.

Our team of healthcare professionals offers countless special skills, all coming together to provide the most satisfactory hospital experience possible. We try to anticipate the needs of each patient, but if you feel something is missing in our efforts, please talk to a member of your care team. For answers to questions your care team cannot resolve, please contact our Patient Relations Department by dialing x38110 from any hospital phone or 973-8110 from outside the hospital during regular business hours.

Please take a moment and click on the links on the left for more information of what's available to you at Northern Light Eastern Maine Medical Center.

Visitors

Visits from family and friends are an important part of the recovery process for patients, however to keep everyone safe, we are limiting visitors. Some areas of the hospital have different policies for visitors due to COVID-19, and depending on a patient's special needs. Please check with a nurse or with our information desk if you have questions.

Please be aware the patients have a right to request a restricted status. If a patient makes this request, Northern Light Eastern Maine Medical Center may not confirm the patient's presence in our facility, or accept mail, flowers, or phone calls on his or her behalf.

At this time, out of town visitors may want to consider connecting with loved ones by phone or video chat. If you visit, please review our visitor restrictions. You may consider staying at the Riverside Inn which is adjacent to Northern Light Eastern Maine Medical Center and offers discounts to patrons who are visiting patients in the hospital.